In accordance with the Ombudsperson for Financial Services Act 2018, we are pleased to inform you that La Prudence Leasing Finance Co. Ltd (“LPLF” or the “Company”) has set up a Complaints Handling Procedure regarding services offered by the Company.
Our Complaints Coordinator is Dominique GOUREL DE ST PERN (NICOLIN).
The Company undertakes to:
Office of Ombudsperson for Financial Services
Ground Floor, SICOM Tower
Wall Street
Ebene 72201
Telephone: 460 0473/ 460 0474
Fax: 468 6473
Website: https://ofsmauritius.govmu.org/ofsmauritius/
You may file your complaint:
La Prudence Leasing Finance Co Ltd
Cavell House, 36 Bis
Edith Cavell Street
Port Louis
Please enclose all relevant and material evidence which may assist us to better consider the nature of your complaint.
La Prudence Leasing Finance Co Ltd (“LPLF”) protects and respects the confidentiality of its clients’ information. This policy explains how LPLF handles personal information and complies with the requirements of the Data Protection Act 2017 (“DPA”).
LPLF is a controller under the DPA which means that it determines the purposes and means of the processing of personal data and has decision-making power with respect to the processing. LPLF has in place appropriate technical and organizational measures to protect your personal data against unauthorised or unlawful processing of your data.
Personal Information collected include mainly personal data submitted to LPLF by the clients in their Application Forms both for Leases and Deposits, information collected for any service that LPLF provides or may provide and/or any information transferred to LPLF by third parties under any other agreement. The Client shall freely give his/her “consent” by signing the application form.
LPLF collects personal data of its employees, potential employees, clients, suppliers, business contacts, shareholders, consultants, other service providers and website users. The personal data that LPLF collects are as follows: names, addresses (whether permanent or contact), mobile or telephone numbers, e-mail addresses, job designations, salary, financial status and any other personal data in relation to the contracts signed between LPLF and the clients or any other applicable related parties.
The personal data that LPLF is likely to collect from its website whether you are a client or a potential client, is nothing more than the information that you wilfully provide during your client account creation process, including for instance your full name, address and at least a valid email address. Except for certain information that is required by law, the decision to provide any personal data to us is voluntary.
Our main purposes for collecting personal information about individuals are:
Personal Information provided to LPLF or any other intermediary, is used for the purposes of lease and deposit processing (including credit analysis, processing, debtors handling, insurance amongst others) or to provide a service to the client. For client acceptance or assessing any request for lease or deposit made, LPLF may undertake checks against publicly available information such as court judgements/ orders, politically exposed persons database, United Nations Sanctions List, adverse media search etc.
LPLF ensures that the personal data collected are
LPLF may share Personal Information with its service providers, any intermediary acting for/on behalf of LPLF and law enforcement agencies, regulatory bodies and in such instances where a legal obligation to disclose such personal information exists. LPLF may also participate in industry databases under the supervision of the Bank of Mauritius and the Financial Services Commission. LPLF may, in certain circumstances, use the services of Legal Advisors, loss assessors / loss adjusters, surveyors and Insurance Companies.
LPLF does not disclose Personal Information to any other entities unless it is required by Law or for any other legitimate reason.
6. Sensitive personal data
For the performance of any contract made with its clients, LPLF may need to collect sensitive personal data relating to the client (such as past convictions). By signing on the Data Protection Form, the client consents to such information being used, processed and disclosed.
LPLF will endeavour to take all reasonable steps to keep secure any information which it holds about the client, whether held electronically or in hard-copy, and to keep this information accurate and up to date.
LPLF will not retain the client’s data for longer than is necessary for the purposes for which it is obtained as stipulated in the DPA and any other applicable laws and regulations.
As a Data Subject, a client has the following rights under the Data Protection Act 2017:
LPLF has appointed a Data Protection Officer, whose identity and contact details can be found below:
Name: Nundish Ramkissoon
Email Address: nramkissoon@prudenceleasing.com
Contact details: 260 1100 (ext: 2035)
This policy also applies to any personal information that may be collected by LPLF via its website(s). By accessing this website, you accept this Privacy Policy and consent to our collection, storage, use and disclosure of your personal information as per section 5 above.
LPLF operates in a dynamic business environment. Over time, aspects of LPLF’s business may change to respond to changing market conditions. This policy will be updated as and when required to reflect best practices in data management, security and control and to ensure compliance with any changes or amendments made to the DPA.
By accessing this website, you agree to be bound by all the following terms and conditions of use. You must not reproduce or store any part of this site in any other website or include it in any public or private electronic retrieval system or service, without our prior written permission. You must not use data from this site to provide a data feed to any comparison table or any website. Any rights not expressly granted in these terms are reserved.
While we try to ensure that this website is available 24 hours a day, we will not be liable if, for any reason, the website is unavailable for any period. Access to this site may be suspended temporarily or permanently and without notice.
We make every effort to ensure that the information on this website is correct, but we do not give any express or implied warranty as to its accuracy. We do not accept any liability for error or omission. We are not liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort, statute or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material. The materials on this site do not constitute financial or other professional advice. You may consult your professional adviser if you require any financial advice.
This calculator is intended for use as a guide only and has no legal effect. The simulation and its resulting calculations do not constitute a lease application or an offer of finance. The figures and formulae used within this calculator may change at any time without notice. This calculation does not take into account any fees, charges or government taxes which may apply.
Requests for lease facilities are subject to approval of the Credit Committee.
